FREQUENTLY ASKED QUESTIONS
Yes, we offer shipping services not only across Egypt but also internationally. So, whether you're within Egypt's borders or across the globe, Nuniz products can reach you.
(Within Cairo) Your order will typically arrive within 2-4 business days.
(Outside Cairo) For locations outside Cairo, you can expect delivery within 3 to 7 business days.
(Internationally) Delivery times may vary depending on your specific location, ranging from 7 to 10 business days.
Please note that these times are estimates and may vary based on your location and customs processing.
Shipping fees are calculated based on the destination country and the weight of your chosen bag. To obtain accurate shipping cost information for your order, please feel free to get in touch with our team through email at Info@nuniz-cairo.com or contact us directly on +20 111 777 6951. We'll be more than happy to provide you with the precise details based on your location and bag selection.
We take pride in offering a diverse range of premium materials, including genuine leather, snakeskin, crocodile embossed, and cowhide, to create our exceptional products. Each material is thoughtfully selected to bring unique textures and styles to our collections.
You can easily reach out to us through email at Info@nuniz-cairo.com. Additionally, you can contact us directly by calling +20 111 777 6951. We're here to assist you and answer any questions or concerns you may have.
Yes, we offer a three-year warranty on our products. This warranty covers manufacturing defects and ensures that you receive a quality product. Click here to access our Warranty Policy for more details.
If you encounter any issues with your bag, please reach out to us at +20 111 777 6951. Our dedicated associate will guide you through the next steps. In cases where the issue is attributed to a lack of care or maintenance, you may be responsible for the repair cost.
However, if the issue falls within the three-year warranty period and is determined to be a production-related problem, rest assured that we will cover the repair expenses, ensuring your complete satisfaction with our products.
We want you to be completely satisfied with your purchase. To facilitate this, we offer a return and exchange policy in alignment with the guidelines provided by the Consumer Protection Foundation. You have up to 30 Days from the date of purchase to initiate a return or exchange for your item.
Please note that after this one-month period, we are unable to process returns or exchanges. Your satisfaction is our priority, and we encourage you to reach out to us within this timeframe if you have any concerns or wish to make a return or exchange.
Absolutely, you can exchange your purchased model for another one that you prefer, provided that it falls within the 30-day period from the date of purchase. If there is a price difference between the two models, you will be required to cover the additional cost.
You can find us at 24 Al Sharifa Dina St. Maadi, Cairo, Egypt. Additionally, we are also proud to be located at The Grand Egyptian Museum.
Our Maadi store is open every day from 10:00 AM to 10:00 PM. For our store at The Grand Egyptian Museum (GEM), we welcome you every day from 10:00 AM to 6:00 PM.
Yes, we do offer personalized and custom-made bags. Contact us to discuss your specific requirements, and our team will be delighted to assist you in creating a unique and tailored piece.
We accept various payment methods, including credit and debit cards, bank transfers, and cash on delivery (COD). Additionally, we offer the convenience of valU for a seamless and secure installment payment experience.
Yes, we offer a pre-order service for customers who want a unique, made-to-order experience. When you place a preorder, the price of the product will be doubled as it will be exclusively crafted just for you. You'll pay 50% of the total cost upfront to secure your order, and the remaining balance will be due upon bag delivery.
Please note that preorder items are specially created for each customer, so the production time may vary. You can expect to receive your custom-made bag within two months . This option allows you to own a truly one-of-a-kind piece from Nuniz Cairo's collection.
Proper care is essential for the longevity of your leather bag. Refer to our Leather Care Manual on the website for detailed instructions on how to clean, protect, and maintain your bag. Please click here to access our care manual.